Onboarding & Setup Fee
The Onboarding & Setup Fee is a one-time non-refundable fee. It is required for all new clients upon initial contract signing. This covers the initial audit of current employee files, account configuration, payroll alignment, and setup within communication networks before ongoing support begins.
To accommodate specific business workflows, clients have total flexibility to select and schedule non-consecutive weeks of service (e.g., requesting active coverage for exclusively the first and third week of a given month).
Core operational processing, bookkeeping inputs, and file maintenance under Block 1 and Block 2 are strictly restricted to the pre-paid active weeks. Core services will be completely unavailable during un-funded, un-scheduled weeks (e.g., the second and fourth weeks of the month). Clients remain responsible for independent management during scheduled off-weeks.
Upon initial contract signing, clients select and commit to an ongoing 6 or 12-month overarching master agreement. Within that master framework, rolling execution schedules are locked in via 1 or 2 week active blocks.
If the 1st calendar day of the month lands on a Saturday, Sunday, or a Federal Banking Holiday, the automated ACH direct draft will automatically process on the immediate business day prior to the first. This ensures continuous operational coverage is fully funded before the new service month begins.
Your automated subscription invoice is generated and processed ten (10) days prior to the first of the month (typically the 21st).
Because infrastructure resources, analytics software seats, and dedicated hours are reserved in advance for monthly clients, all monthly agreements are entirely binding. Mid-term cancellations, early terminations, or block reductions are not permitted. If a client wishes to adjust their configuration or opt out for a future cycle, written notice must be submitted during the final month of the active term in accordance with the 3-day window below.
To prevent an automatic rollover into a month-to-month cycle at the end of a binding term, written non-renewal notice must be received no later than three (3) days prior to the first day of the final month (typically the 28th).